Shop With Confidence
Protect your package against unexpected shipping issues during international transit.
When you purchase Package Protection, eligible claims may receive compensation if covered incidents occur during shipment.
Most customers choose Package Protection to safeguard their orders during international shipping.
Lost Package
Up to 100% value
Damaged Items
Up to 100% value
Porch Theft
Up to 100% value
Misdelivery
Re-delivery / Comp.
Delivery Delay
$5 Compensation
Important Notice
Package Protection covers product value only. The following are not covered:
Eligible when
Compensation
Required Evidence
Eligible when
Compensation
Required Evidence (one of)
Eligible when
Compensation
Required Evidence
Eligible when (transit damage)
Compensation
Required Evidence
Eligible when
Not covered if caused by a wrong/incomplete address you provided
Compensation
Required Evidence
Eligible when
Compensation
Access the Claims Center
Using your email address or Protection ID
Submit your claim
Upload the supporting documents
Review
Reviewed by the Shipping Protection Provider
Compensation issued
Reshipment, account credit, bank transfer or other approved methods
Processing Time
Initial response within 24 hours. Most approved claims processed within 2 business days.
Submission Deadline
Claims must be submitted within 90 days after shipment. Late claims may not be accepted.
Documents You May Need
Tracking info & screenshots, shipping label & packaging photos, product & damage photos, police reports, carrier statements. More may be requested during review.
Address Issues
Unshipped Orders
Government Actions
Returned / Refused
Except for damage-related claims
Incorrect Items
Pre-existing Product Issues
Force Majeure
Contact CNShopper Support
Questions about your package or coverage? Email [email protected]. We can assist with coverage questions, claim guidance, order information, required documentation and claim status.
CNShopper Reminder
Inspect your package upon delivery and retain the original outer packaging, shipping labels, tracking information, and photos of the package or any damage. These help speed up the review process.
Shipping Protection services are provided and administered by an independent third-party protection provider. All claims are reviewed and processed per the applicable Shipping Protection Terms & Conditions. Final claim decisions, eligibility, and compensation amounts are made solely by the protection provider.